in the root of any successful leader is a strong ability to communicate. Sure, there have been leaders who have risen to the highest positions did not have that skill, but it probably did not last long. This point was made clear in recent times I listen to NPR program for major bank failures on Wall Street. When Congress have grilled executives from these institutions about why he did not catch a risky being made that ultimately failed investments, their answers were all the same and very simple - we did not know. It was their job to know and he does not either one of them or that they did not catch it in the data that they have access to. And it raised no flags. One even asked one said. This is definitely collapse contacts that have negative consequences for a wide range.
What is communication? Contact in life is the pinnacle of every success - was not successful - relationship. According to Webster's Dictionary, the definition of communication as a process of transferring information from one entity to another. Communication and interaction processes mediate between the signing of at least two agents, which share a repertoire of signs and semiotic rules. Contact is usually known as the "give or exchange of ideas, opinions, or information by speech, writing, or signs." Although there is such a thing as communications in one direction, communication can be seen best as a two-way, which is out there sharing and the evolution of thoughts, feelings or ideas process (energy) to achieve the goal of a mutually acceptable or direction (information).
Why is it important to communicate? Often, our message is that we want to communicate or recipient of the message we want to understand our mission in the same sense we convey it. Take for example the company's need to raise the cost of health insurance. Often, transfer through a written document to staff at the time of opening registration. Employee reaction is usually anger towards the company to make them pay more money for health coverage. Miss here is that the company is not in the sharing of information as far as what they should to help the employee understand how the cost of raising health insurance coverage affect the company and its contribution too. The company must give the employee's total compensation statement at that time, so that all employees can see how much the company invested in him / her as individuals. Give each employee a clear and individual image and then raise the cost of employee that will change the way you are receiving the message says. It may be there is still anger, but the focus will be on the right of the offender to raise the costs, which are insurance and medical companies, not the employer. Effective communication helps that the message is to enable to achieve their goals and help in getting the desired response from the message reader. Effective communication helps organizations in maintaining good relationships with customers and employees. Reroute information effectively helps to avoid any dispute that may arise due to a misunderstanding.
and 4 types of communications. I was working with people I refer to as "chit-chat." He'd walk in every day knocking on doors halls and says: "Do you have a minute?" An hour and a half later I still want to be sitting there on foot. I learned very quickly that my body language can help deter this activity without having me to be rude or disengagement. When Mr. Co will show up at my door and says, "Do you have a minute?" He'd begin to walk in the door before I answer, I would throw my hands up in the "off" mode. I would like to say, "Actually, I'm in the middle of something now, you could get on the calendar for later today?" Is always his answer was, "Oh. No, I just came from to say hello." This gesture and one changed the whole dynamic of the conversation there are four types of communications that are present in our lives: verbal and non-verbal, written and visual
verbal communication: This includes verbal sounds to communicate, words are said to be the language and speak the language originated from the sounds and gestures and there are many languages spoken in the world and the foundations of the formation of the language are: ... gender, class, occupation, geographical area, age group and other social elements. Talking is an effective way to communicate classified again into two types viz. Interpersonal communication and public speaking. Good verbal communication is an integral part of business communication. In business, you come across people of different ages, cultures and ethnicities. Fluent verbal communication is necessary to deal with people in business meetings, as in business communication self-confidence plays a vital role which when clubbed with fluent communication skills can lead to success. Rhetoric is another verbal communication in that you have to deal with a group of people. The actual preparation of the speech before you start is important. In rhetoric, and it must be prepared speech, according to the type of audience you are going to face. You must have your speech content authentic, you must have enough information on the topic you have chosen for public speaking. Must present all the main points of your speech should be delivered those points in the correct order. There are many techniques and rhetoric must be practiced these techniques to the actual speech.
non-verbal communication: non-verbal communication includes methods of physical contact, such as tone of voice, touch, smell and body movement. This includes communication and creative aesthetic non-verbal singing, music, dance and sculpture. It also includes symbols and sign language in nonverbal communication. Body language is a means of non-verbal communication. The body posture and physical contact conveys a lot of information. Body posture many issues when communicating verbally to someone. Arms folded and legs crossed some of the signals conveyed by the status of the body. Physical contact, such as shaking hands, and pay, and patting and touching expresses the feeling of familiarity. Facial expressions, gestures and glances, all the different means of communication. Can read facial expressions help you figure out a better person.
written communication: communication written and write the words you want to call. Good writing is necessary for business purposes. Written practiced in many different languages. E-mail messages, reports, articles and notes are some ways to use written communication in business. The writing can be edited and modified several times before being transferred to the second party, which aims author. This is one of the most important advantages of using writing as a major means of communication in business activity. Written communication not only in business but also used for the purposes of informal contacts. SMS mobile phone is an example of the informal written communication.
eye contact: another type of contact from four types of communications, is the visual contact. Video calling is the display of visual information, such as terrain, photography, signs, symbols, and designs. TV and video clips are the electronic form of visual communication.
What is your communication style? I come from a family where they are considered a direct combat. For me, honesty is the best policy, and the only way to be honest is to be direct. Of course that causing conflict between myself and my mother and my brothers as they agree not with the person on their faces and then disagree backstage ends. My style is direct and their style is a harmonious (with a bit of passive aggressive in my opinion, but this blog for again!) I've modified my way of reducing conflict and I have learned that my point across without any inconvenience feathers person. Did it always work? No, but I have reduced my stress is around me. It is very important to know your style of communication and to identify the style of others so that you can learn how to be flexible in your message intact and significantly reduce the possibility of misunderstandings. I found an interesting article that has some information that's critical to the method of communication: The words 21 most important in the English language:
words are the most important:
Thanks
and the most important words three:
all forgive him
four most important words:
what is your opinion
five most important words:
I've work good
six words such as:
I want to understand you better
and less important words:
I "
power of listening: this It happened there is nothing that would hinder effective communication faster than one of the parties do not really listen to other recently to the client with the financial assistance of the University of Michigan's Office, where he was attending his son's school. it was every single person he dealt with them in this position since the first was attended by his son there in 09 it was short, succinct and robotic transfer of federal guidelines to help students. It is clear that there steadfastness on having to go outside the penalty area, the budget, a total cut him as the recipient of financial aid when he attended Western Michigan University years ago. The perception that the financial aid office exists to help students find a way to finance their education when they do not have the money out of pocket to cover the full cost. Financial aid office staff of the University of Michigan is clear through their words and non-verbal communication that their job is to limit the amount of money that goes to each student to meet some secret target budget. Tried on several occasions to explain this to the head of the department, and each time has been twisted around and blamed him for misunderstanding the advisers, or failure to follow the guidelines, or take what was said out of context. Not once did she admits that she heard what my client says he or she will try and help him to find financial resources to help it cover the annual costs of the school $ 26,000. He asked his son: "How can I find more money to go to school?" Lord Chancellor, "through marriage, birth of a child, and join the army or your parents die." He said: "None of that is a remote possibility, and that he replied:" Well, you should probably choose a school that was more affordable for you. "Children's owner worked hard to get accepted, Liu M, has been working hard to provide enough money for him to go there. The chancellor transporting fact federal guidelines to help students to him, but it was the way that came out that was totally inappropriate. When put my client so the attention of director's, was very defensive and blamed the whole matter to me in that it does not accept that these things are the guidelines. this was not the point, but there is a right way and a wrong way to say, no, and that's exactly what they were saying his son in terms of get more aid. the last exchange of my clients with the department head, and said: "Please accept my apologies for any response you feel it was inappropriate. "My client did not feel the comments were inappropriate, they were. The fully understand the guidelines of the Federal, she repeatedly and mechanically recited them to him again and again and again, missing the point. Put the blame once again showed my client and his son, clearly they did not listen to what you're trying to say and did not hear my clients. this is an unfortunate gap between the mother key and function in a major institution.
conflict management: to say had my clients struggle with the U of financial aid office M is an understatement. it was the collapse of major telecom, and one I'm sure he'll pay the price later - literally. However, it is a natural part of life to be a conflict at home or in the workplace, in any situation where two or more people share information. what is key is how to manage the conflict and bring it to a successful solution. in state financial aid office, and approved by my client to disagree, and take give and search for another supplier to cover the gap in education. you will not get what head of the office told her he can not live with it, it's her loss. there are many effective ways to defuse the tense situation the only thing we've got going is to decide - what you can live with and what you do not want to budge on? Knowing the armed conflict going on and being with the tools to manage and resolve them through are the keys to having the right mindset for the time being. It was my client's unfortunate but it's not personal, and I guarantee that it is not the first and will not be the last to experience was a dead end when it comes to the financial aid office U of M. remove emotion and defuse the situation helped this to a reasonable conclusion.
how your attitude Communications: every position is a combination of feelings and beliefs and assessments affect. Behavior indicates reactions or actions of an object or organism and the position of predicting behavior. Compelling communications changing attitudes, which then affects the behavior, which then creates a more productive environment. It involves convincing communications publicly trying to convince the other to change their behavior and works only when the source is reliable and trustworthy. First to address the trust and credibility among coworkers and other important relationships you have put a strong foundation. Learn clearly your position, followed by supporting arguments and obtaining the approval of others is persuasion keys.
give and receive feedback: Feedback is a type of communication that we provide or obtain. Sometimes, it called the reaction "criticism", but this seriously limits of its meaning.
reactions is a way to let people know how effective they are in what you are trying to achieve, or how they affect you. It provides a way for people to see how they affect the world around them, and help us to become more effective. If we know how other people see us, we can overcome the problems of how to communicate and interact with them. Of course, there are two sides to this: giving feedback, and get them.
get reactions: Some people experience reactions and criticisms pure and do not want to hear it. Others see it crushed spiritually. An affirmation of their own worthlessness. Still others wanted only to hear praise, but nothing that would suggest the shortfall. This does not apply to everyone, of course. Some people are willing to accept the reactions and to seek out, even if it is troublesome in some cases, because they believe they can grow from it. It comes down to whether you believe that the reactions harm you or benefit you.
This does not mean that we should always be to accept the notes or the way they are granted in some cases. We have every right to reject the feedback, and we can expect reactions to be given a respectful and supportive manner. But for every positive way and open to accept feedback, there is the opposite. Negative and closed in a manner that drive reactions away and keeps it at bay.
Negative / closed pattern
defensive: defending personal actions, and often objected to certain reactions. Forwards: verbal attacks Muti feedback, and turns the table. Denies: refute the accuracy or fairness of reactions. Respect: degrades speaker, what the speaker says, or the right speaker to express an opinion. Closed: ignore feedback, and listen honestly without interest. Active listening: make any attempt to "hear" or understand the meaning of reactions. Rationalization: find explanations for the reactions that dissolve any personal responsibility. Sponsored by: listening, but little attention appears. Superficial: listen and agree, but gives the impression that the reactions would have actual little effect.
positive / unlock pattern
Open: listen without frequent interruptions or objections. Response: ready to hear what is being said without turning the table. Acceptance: accept feedback, without denial. Respect: realize the value of what is being said and the right speaker to say it. Involved: reacts appropriately with the speaker, a request for clarification when needed. Effective listening: listening carefully and trying to understand the meaning of reactions. Thinking: trying to understand the personal behavior that led to reactions. Interested: really interested in getting feedback. Sadiq: I really wanted to make personal changes if appropriate.
give the feedback
on the other end of the reactions giving. Some people provide feedback with relish. After all, it's easy to give advice to take it. Use some feedback as a weapon, or offer it as an eye for an eye. For others, feedback is a great way to be critical. How to provide feedback is as important as how you accept it, because it can be experienced very negative manner. To be effective, it must be tuned in and sensitive, and honest when giving feedback. There are also positive and negative approach to accept feedback, so too there is an effective and efficient ways to give it.
ineffective / negative delivery
attack: hard hitting and aggressive, with a focus on the weaknesses of the other person. Direct: Feedback mysterious and issues hinted at rather than address them directly. Insensitive: little attention to the needs of the other person. Respect: feedback from degrading, on the border with insulting. Judgmental: Feedback from the evaluation, personal and not based on behavior. General: aimed at the general issues that can not be easily defined. Bad timing: Because for a long time after the event to pay, or at the worst possible time. Impulsive: Because of thinking, with little regard for the consequences. Selfishness: Feedback meets the needs of the donor, rather than the needs of the other person.
effective / positive delivery
supportive: delivered in a non-threatening and encouraging. Direct: concentration gradient of reactions clearly. Sensitivity: delivered with sensitivity to the needs of the other person. The aim of the reactions to not insult or demean: mind. Wasfi: focuses on behavior that can be changed, rather than his personality. And focused reactions to the behaviors or certain events: a given. Health Time: Due closer to the event as possible to pay in a timely manner. Thinking: deliberate rather than impulsive. The aim of reactions to be of value to someone else: useful.
importance of the reactions
Notes is a must for people who want to have an honest relationship. Strong and important way to communicate and comment binds us, and our behavior, to the world around us.
Communications and the Digital Age: there are now multiple ways of causing communication barriers between people. Text messages, Facebook Gee, twittering, instant messaging, voice mail, e-mail, for example, a few. Preaches time management program Stephen Covey for us to be masters of technology in exchange for allowing the technology being our master. I recently attended a baseball game and when I looked around the stadium, I saw a sea of people looking at their cell phones. The text messages, take pictures and upload them to Facebook, talk - it was a new era of mass media blitz. I often get instant messages from customers and potential customers asking me to change life in the depth of the questions and expect a simple answer in return. It's hard to be an effective communicator in the digital age unless we learn how to use these means convincing and appropriate manner. A client of mine has an employee who constantly called e-mail scathing messages. My client gets continuous information about the employee who is perceived as abrasive and combat complaints. He advised her to sit down with the employee, and show examples of their e-mail messages is appropriate, and provide advice to the 24-hour "calm" period, and then reviewed at the start emails with someone they can trust before they reach the transmitter key. A month later, the client reported that 9 out of 10 e-mail messages and canceled before dispatch. Employee and then learn a skill not respond via e-mail to other communications that have been Agdabha. It is particularly in this economic climate where we do so much more with much less high and tensions important.
Ask yourself the following questions:
how to change your career and personal if you've successfully master these basic skills? Can you afford not to make the investment to improve your communication?
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